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Shipping Policy for Digify Art

Thank you for choosing Digify Art! We are committed to ensuring that your products are delivered promptly and safely. Please read our shipping policy below for details on processing times, shipping methods, and costs.

1. Order Processing Times

Digital Products: Digital artwork is available for download immediately upon successful payment confirmation. You will receive an email with the download link.
Physical Products (Posters and Canvases): Orders for posters and canvases are processed within 3-5 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

2. Shipping Times and Costs

Standard Shipping: Shipping times vary depending on the destination. On average, delivery times are as follows:
- Domestic (USA): 5-7 business days
Shipping Costs: Shipping fees are calculated at checkout based on your location, the size of the item, and the selected shipping method.

3. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. Please allow 24-48 hours for the tracking information to update.

4. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and brokerage fees may apply. These fees are the responsibility of the customer and are not included in the product price or shipping costs.
We recommend checking with your country’s customs office for more information on potential charges.

5. Shipping Address Changes

If you need to change the shipping address, please contact us within 24 hours of placing your order. Once an order has shipped, we are unable to alter the shipping address.

6. Shipping Delays

While we aim to deliver all orders within the estimated timeframes, delays may occur due to factors beyond our control, including weather, customs processing, and postal service disruptions.
If you experience an unusual delay, please contact our support team at customercare@digifyart.com or through our website at https://digifyart.com/pages/contact, and we will assist you in tracking your order.

7. Lost or Damaged Packages

If your package arrives damaged, or if you believe your package is lost, please reach out to us within 14 days of the expected delivery date.
For damaged items, please provide photographic evidence, and we will arrange a replacement or refund per our Return and Refund Policy.